Where We Ship

We currently ship to eligible addresses within Australia. Availability may depend on the product, destination, carrier service and any delivery restrictions that apply to a particular address.

If a delivery option is not available for your address, this will generally be indicated during checkout or we will contact you after reviewing the order.

Shipping Costs & Free Shipping

Shipping charges are calculated or displayed during checkout before you complete payment.

Copper Shop currently offers free standard shipping on eligible Australian orders over $100. Eligibility is based on the order value and any exclusions or conditions displayed on the website or at checkout.

Orders that do not qualify for free shipping will be charged the shipping amount displayed at checkout.

Order Processing & Dispatch

We aim to prepare and dispatch orders promptly after payment and order details have been successfully received and verified.

Processing may take longer during weekends, public holidays, promotional periods or unusually busy periods. If there is a significant issue preventing us from fulfilling your order, we will contact you using the details supplied with the order.

An order confirmation is not the same as a carrier dispatch notification. Tracking information, where available, is normally provided once the parcel has entered the delivery process.

Delivery Estimates

Any delivery timeframe displayed by Copper Shop or a delivery carrier is an estimate unless expressly stated otherwise. Delivery time can vary according to destination, carrier network, regional or remote location, public holidays, weather and other circumstances.

We avoid promising a fixed number of delivery days because actual transit times can vary. Where a carrier provides an estimated delivery date, please use that estimate together with your tracking information.

Tracking Your Order

Where a tracked delivery service is used, tracking information will normally be provided after dispatch. Tracking updates are supplied by the delivery carrier and may not appear immediately after a label or consignment is created.

Please allow the carrier reasonable time to scan and update the parcel within its network.

Check Your Delivery Address

Please make sure your name, delivery address, postcode and contact details are correct before submitting your order.

If you notice an error, contact us as soon as possible at info.coppershop@gmail.com. We may be able to update an address before dispatch, but we cannot guarantee that changes will be possible once an order has entered processing or has been handed to the carrier.

Additional delivery or redelivery costs resulting from an incorrect address supplied by the customer may be payable by the customer where permitted by law.

Delivery, Attendance & Safe Drop

The carrier may deliver according to the service selected for your order and its applicable delivery procedures. Depending on the service and location, a parcel may require attendance, be taken to a collection point, or be left in an appropriate location where authorised and permitted.

Please follow the carrier’s tracking information and delivery instructions. If you give a carrier specific authority or delivery instructions, those instructions may affect how the parcel is delivered.

Delivery Delays

Occasionally a parcel may take longer than expected because of carrier congestion, severe weather, transport disruption, public holidays, remote delivery routes or other circumstances outside our reasonable control.

If tracking shows an unusual delay, please contact us and we can assist with investigating the shipment. Nothing in this section limits rights or remedies that apply under Australian Consumer Law.

Missing or Unreceived Parcels

If tracking indicates that your parcel should have arrived but you cannot locate it, first check the delivery location, household members, building reception or other appropriate collection location and review any carrier notification.

If the parcel remains missing, contact us with your order number and we can help investigate with the delivery provider. We will deal with unresolved delivery problems consistently with applicable Australian Consumer Law.

Damaged in Transit

If your parcel or product arrives visibly damaged, please contact Copper Shop on the same day it is received where reasonably possible. Please keep the packaging and provide clear photographs and, where useful, a short video showing the parcel, packaging, product and visible damage.

This evidence helps us investigate transit damage with the carrier and assess the appropriate next step.

Parcels Returned to Sender

A parcel may be returned to us if an address is incorrect or incomplete, delivery cannot be completed, or the parcel is not collected within the carrier’s required period.

If a parcel is returned to Copper Shop, we will contact you to determine the appropriate next step. Additional shipping charges may apply to redelivery where the return resulted from incorrect customer-supplied information or failure to collect the parcel, except where the law requires otherwise.

Shipping Questions

If you have a question about an order, tracking or delivery, please contact us and include your order number so we can locate the purchase quickly.