Australian Consumer Guarantees

Products sold by Copper Shop come with consumer guarantees under the Australian Consumer Law where those guarantees apply. Products must, among other things, be of acceptable quality, be fit for applicable purposes and match their description.

Our store policy does not exclude, restrict or modify rights or remedies that cannot lawfully be excluded.

Products with a Major Problem

If a product has a major problem under the Australian Consumer Law, you may choose between a refund or a replacement of the same type, subject to the law. A major problem can include circumstances where a product is unsafe, is significantly different from its description, or cannot be used for its normal purpose and cannot easily be fixed within a reasonable time.

You may also have other rights and remedies under the Australian Consumer Law depending on the circumstances.

Products with a Minor Problem

If a problem is not major, Copper Shop is entitled to provide an appropriate remedy consistent with Australian Consumer Law, such as repairing the product within a reasonable time where repair is appropriate.

If a minor problem cannot be fixed or is not fixed within a reasonable time, further remedies may become available under the law.

No Change-of-Mind Returns

Copper Shop does not provide a refund, exchange or return where you simply change your mind, no longer want the product, ordered the wrong item, found it cheaper elsewhere, or decided you do not like or have no use for the purchase.

Please review the product description, dimensions, finish and other relevant information carefully before completing your online order.

Photos & Video for Delivery Damage

If an item arrives visibly damaged, broken, or appears to have been damaged in transit, please contact us on the same day you receive the parcel where reasonably possible. Please provide clear photographs and, where useful, a short video showing the product, the damage, the parcel and its packaging.

This evidence helps us assess the condition of the item and investigate possible transit damage promptly. Please keep the product and packaging until we advise you of the next step.

Proof of Purchase

We may ask for reasonable proof that the product was purchased from Copper Shop. This may include an order confirmation, receipt, transaction record, online order reference or another form of proof that reasonably demonstrates the purchase.

Return Shipping & Costs

For a product returned because of a suspected fault, defect, delivery damage or other failure to meet a consumer guarantee, return-cost responsibilities are determined by Australian Consumer Law. If we confirm that a product has a problem covered by the consumer guarantees, reasonable return costs already paid by the customer will be reimbursed where required.

Refunds

Where a refund is required under Australian Consumer Law for a major product problem, it is for the full amount paid for the product and should ordinarily be provided using the original form of payment unless we and the customer agree otherwise.

No refund is provided merely for change of mind. This does not affect any refund, replacement, repair, compensation or return-cost rights that apply under Australian Consumer Law.

Sale & Discounted Items

Products purchased on sale or at a discounted price remain covered by applicable Australian Consumer Law rights. A discounted price does not remove consumer guarantee rights unless a particular fault was specifically disclosed before purchase and the claim relates to that disclosed fault.

Our no-change-of-mind policy also applies to sale and discounted products. This does not remove consumer guarantee rights for faults or other covered problems.

Natural Copper Characteristics

Copper can naturally vary in colour, tone and finish and may develop oxidation or patina through handling, moisture, air and everyday use. These natural characteristics do not automatically indicate a product fault.

If you believe the condition of your product goes beyond normal material variation or natural ageing, please contact us with your order details and photographs so we can assess the issue.

Damaged, Incorrect or Missing Items

If your parcel arrives visibly damaged, contains an incorrect item, or appears to be missing an item, please contact us on the same day you receive it where reasonably possible. For visible damage, please provide your order number together with clear photographs and, where useful, a short video of the product, damage and packaging.

Same-day notification helps us investigate delivery damage quickly. It does not create a time limit on rights that cannot lawfully be limited under Australian Consumer Law.

How to Start a Return

Before posting a return, please contact Copper Shop so we can confirm the appropriate return process and provide the relevant return instructions.

Please include your name, order number, the product concerned and a brief explanation of the problem. For visible delivery damage, please provide clear photographs and, where useful, a short video on the day of receipt where reasonably possible.