About Copper Shop

These Terms & Conditions apply to your use of the Copper Shop website and to purchases made through our online store.

For these terms, references to “Copper Shop”, “we”, “us” or “our” mean the business operating coppershop.com.au.

By accessing our website or placing an order, you agree to these Terms & Conditions. Nothing in these terms is intended to exclude, restrict or modify any right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable Australian law.

Using Our Website

You may use our website for lawful personal and shopping purposes. You must not knowingly misuse the website, attempt to gain unauthorised access to our systems, interfere with the operation or security of the website, introduce malicious software, or use website content unlawfully.

We may update, modify or temporarily withdraw parts of the website where reasonably necessary for maintenance, security or improvements.

Product Information

We aim to provide clear and accurate descriptions, photographs and information about our products.

Because copper is a distinctive material, products may show variations in colour, finish, texture and appearance. Copper may also naturally change in appearance or develop a patina over time. These natural characteristics do not automatically indicate a defect.

Nothing in this section limits your rights where a product does not meet an applicable consumer guarantee.

Product Images & Colours

We make reasonable efforts to display products accurately. Colours and appearance may vary because of lighting, photography, screen settings, manufacturing processes and the natural characteristics of materials.

Where dimensions are provided, minor variations may occur unless a particular measurement is expressly guaranteed.

Prices

Unless otherwise stated, prices displayed on our Australian website are in Australian dollars (AUD). Where applicable, prices include GST.

Delivery charges and other applicable costs will be displayed during checkout before you complete your purchase. We may change prices from time to time. A price change will not ordinarily affect an order already accepted by us, except where required to correct an obvious error or otherwise permitted by law.

Placing an Order

When you submit an order, you are offering to purchase the selected products at the displayed price, subject to these Terms & Conditions.

Receiving an automated order acknowledgement does not necessarily mean that we have accepted the order. We may need to verify payment, product availability, delivery information or other order details before accepting and fulfilling an order.

If we cannot fulfil an order after payment has been taken, we will provide an appropriate refund or other remedy.

Payments

Available payment methods will be displayed during checkout. Payments may be processed through third-party payment providers, and your use of those services may also be subject to the provider’s terms and privacy practices.

We do not guarantee that every payment method will always be available.

Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. Where an order has not yet been processed or dispatched, we may be able to cancel it.

Once an order has been dispatched, cancellation may no longer be possible and the applicable returns process may instead apply. Nothing in this section limits rights or remedies available under Australian Consumer Law.

Shipping & Delivery

We aim to process and dispatch orders within the timeframes stated on our website. Delivery estimates are estimates rather than guaranteed delivery dates unless we expressly state otherwise.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, public holidays and transport disruptions. Customers are responsible for providing accurate delivery information when placing an order.

Returns, Refunds & Consumer Guarantees

Products sold by Copper Shop come with consumer guarantees where the Australian Consumer Law applies. These statutory rights cannot be removed by our Terms & Conditions or store policies.

Depending on the circumstances and seriousness of a problem, remedies may include repair, replacement, refund or other remedies available under applicable law. We may ask for reasonable proof of purchase and may need to assess a product before determining the appropriate remedy.

For change-of-mind purchases, any additional return rights offered by Copper Shop will be governed by the change-of-mind policy published by us at the relevant time.

Copper Product Care

Copper naturally reacts with its surrounding environment and may change colour or develop patina over time. Customers should follow any care and usage instructions supplied with the individual product.

Damage resulting from inappropriate use or treatment may not constitute a product defect. This does not affect rights that cannot be excluded under applicable consumer law.

Website Information

We aim to keep information on our website accurate and current. From time to time, information may contain typographical errors, inaccuracies or omissions concerning descriptions, availability, pricing or other content.

Where an error occurs, we may correct the information as appropriate, subject to applicable consumer law and contractual obligations already created.

Health & General Information

Any general information on our website concerning copper, traditional uses, lifestyle or wellbeing is provided for general informational purposes only.

It should not be treated as medical advice, diagnosis or treatment. Product-specific representations should be read together with the information and instructions supplied with the relevant product.

Intellectual Property

Unless otherwise stated, the Copper Shop website design, branding, written content, graphics and other original website material are owned by or licensed to Copper Shop.

You may view and use the website for normal personal shopping purposes. You must not reproduce, republish, commercially exploit or distribute our original website content without permission, except where permitted by law.

Third-party names, trademarks and payment marks remain the property of their respective owners.

Third-Party Websites & Services

Our website may contain links to or integrations with third-party websites and services, including payment, delivery or social-media services. Those third parties operate independently and may have their own terms and privacy policies.

Privacy

Personal information collected through Copper Shop is handled in accordance with our Privacy Policy and applicable legal requirements.

Please read our Privacy Policy for more information about the types of information we may collect and how that information may be used and protected.

Liability

Nothing in these Terms & Conditions excludes, restricts or modifies a consumer guarantee, right or remedy that cannot lawfully be excluded or restricted.

To the extent permitted by law, Copper Shop is not responsible for losses arising solely from circumstances outside our reasonable control or from misuse of products contrary to supplied instructions. Any limitation in these terms applies only to the extent permitted by applicable law.

Promotions & Discount Codes

Promotional offers and discount codes may be subject to additional conditions displayed with the particular promotion. Unless otherwise stated, promotional codes cannot be exchanged for cash and may not be combined with other offers.

We may withdraw or modify a promotion where reasonably necessary, subject to orders already accepted and applicable law.

Product Availability

Products are offered subject to availability. Placing an item in your shopping cart does not necessarily reserve that item.

If an ordered product becomes unavailable, we will contact you and provide an appropriate option, which may include a refund where required.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our website, products, business practices or legal requirements.

The current version will be published on this page with its latest revision date. Changes will not retrospectively remove rights relating to transactions already completed where those rights cannot lawfully be changed.

Governing Law

These Terms & Conditions are governed by the laws applicable in New South Wales, Australia, subject to any rights a consumer may have under applicable Australian law.

Contact Us

If you have questions about these Terms & Conditions, an order or a product, please contact us.