Information We Collect

When you use our website, make a purchase, create an account or contact Copper Shop, we may collect information that you provide to us, including:

• your name and contact details;
• billing and delivery addresses;
• email address and telephone number;
• order, purchase and customer-service information; and
• information you choose to provide when communicating with us.

Our website may also collect technical information such as IP address, browser or device information, pages visited and website usage information through cookies or similar technologies.

Orders & Payments

Information provided during checkout may be used to process and fulfil your order, arrange delivery, communicate with you about your purchase, provide customer support and maintain appropriate transaction records.

Payments may be handled by third-party payment providers. Where payment details are securely processed by those providers, Copper Shop does not need to directly store your complete payment-card details.

How We Use Your Information

We may use personal information where reasonably necessary to:

• operate and maintain our online store;
• process, fulfil and deliver orders;
• respond to enquiries and provide customer service;
• manage customer accounts;
• improve our website, products and services;
• help identify fraudulent or unauthorised activity;
• meet applicable record-keeping or legal requirements; and
• send communications you have chosen to receive.

Sharing Information

We may provide relevant information to service providers where reasonably necessary to operate our business. Depending on the services we use, these may include payment processors, website and hosting providers, delivery or postal services, email providers, IT services and professional advisers.

Copper Shop does not sell customer personal information as part of its ordinary business activities.

Cookies & Website Analytics

Our website may use cookies and similar technologies to support website functionality, remember preferences, understand how visitors use the site and improve the shopping experience.

You can control or disable cookies through your browser settings. Some parts of the website may not function as intended if certain cookies are disabled.

Marketing Communications

If you choose to subscribe to promotional communications, we may use your contact information to send information about Copper Shop products, offers, new arrivals or other store news.

You can unsubscribe from marketing communications using the unsubscribe option included in the relevant communication or by contacting us.

Keeping Information Secure

We take reasonable steps appropriate to our business and website to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.

No method of electronic transmission or storage can be guaranteed to be completely secure.

Access & Correction

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate or out of date.

We may need to verify your identity before responding to a request involving personal information.

Third-Party Services & Links

Our website may use or link to third-party websites and services. Those organisations may have their own privacy policies, terms and information-handling practices. We encourage you to review the relevant policies when using third-party services.

Overseas Services

Some technology, hosting, payment, analytics or other service providers used in operating an online store may store or process information outside Australia. Where relevant, information handled by those providers is also subject to their own privacy and security practices.

Privacy Enquiries & Complaints

If you have a question, concern or complaint about the way Copper Shop handles your personal information, please contact us through our Contact page. We will review your enquiry and respond as appropriate.

Contact Copper Shop →

Changes to This Policy

We may update this Privacy Policy when our website, services, business practices or information-handling arrangements change. The current version will be published on this page together with its latest update date.