Returns Policy
We are based in Dubbo, NSW
Please make your selection carefully. We offer refunds or returns for items under the following conditions:
Incorrect or Damaged Item
If the item you receive is incorrect or damaged, please inspect your delivery immediately. If the item is not as expected or is faulty, contact us right away to initiate a return.
Change of Mind
If you’ve had a change of heart, we will accept returns only if the item is still sealed, in its original packaging, and has not been opened or used.
Wrong Product Shipped
If you receive the wrong product, we will accept the return only if the item is still sealed, in its original packaging, and unopened.
Refund Process:
- Contact Us: Email us at [info.coppershop@gmail.com] to notify us of the issue.
- Guidance: Our team will provide you with instructions on how to proceed.
- Free Returns Eligibility: You may qualify for free returns if the product is faulty or damaged. Our team will guide you through the process.
- Refund Issuance: If eligible, the refund will be credited back to the original payment method. Please note that refunds may take up to four business days to appear in your account.
Do I Qualify for Free Return?
Our team will inform you if you’re eligible for free returns based on your situation.
Dispatch & Delivery Policy
We guarantee the quality of our products. If an item doesn’t meet your expectations, you can return it according to our return policy.
– Delivery Time: Please allow 3-5 business days for delivery within Australia.
– Delivery Area: We currently only deliver within Australia.
– Potential Delays: If there’s an expected delay in your order, we’ll notify you promptly and work with you to find a solution.